For international orders, you will be presented with shipping options at checkout. Select the shipping method that best meets your needs.
Since shipping fees are calculated based on a number of factors (including, without limitation, the desired shipping method and speed, the contents of and number of items in your order, the weight of the items in your order and the location to which the order is shipping), shipping charges can only be provided once you begin the checkout process.
Please note that shipping windows are estimates and delivery dates cannot be guaranteed. You will be given estimated delivery days at the time of checkout based on your selected destination country and the shipping methods available for the items in your shopping cart. We use the following methods to ship internationally:
All transactions are settled in U.S. dollars. We accept American Express, Discover, Visa, MasterCard, JCB, Diners Club and Bank Transfers for international orders.
Orders are subject to verification and acceptance before shipping. Your credit card will be billed at the time your order is shipped.
All parcels are subject to customs, tariff, duty, Value added Tax (VAT), etc.
The amounts are typically determined based on a combination of factors that may include:
Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.
Please complete this return form and include it in your shipment. Refer to our Returns Page for our full return policy. Send your item via traceable method to the following address:
R&A Cycles – Returns Center
105 5th Aveenue
Brooklyn, NY 11217 (U.S.A.)
Sorry, we cannot accept COD deliveries
Unfortunately, we cannot refund your original domestic and international shipping charges. Additionally, we cannot refund customs, duties, taxes, VAT or tariffs. In special cases, if you are returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details.
International orders are not eligible for:
Other promotional restrictions may apply. Please email us or contact us at 718-222-6000 with any questions.
If you have questions, please email us or contact us at 718-222-6000
Customer Service: CS@racycles.com
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Monday - Friday: 9:00am to 6:00pm Saturday: 10:00am to 6:30pm Sunday: Closed
Monday - Friday: 10:00am to 6:30pm Saturday: 10:00am to 6:00pm Sunday: 11:00am to 5:00pm
Tuesday - Saturday: 10:00am to 6:00pm Sunday: Closed Monday: Closed