International Shipping Policies

International Shipping Options

For international orders, you will be presented with shipping options at checkout. Select the shipping method that best meets your needs.

Since shipping fees are calculated based on a number of factors (including, without limitation, the desired shipping method and speed, the contents of and number of items in your order, the weight of the items in your order and the location to which the order is shipping), shipping charges can only be provided once you begin the checkout process.

Please note that shipping windows are estimates and delivery dates cannot be guaranteed. You will be given estimated delivery days at the time of checkout based on your selected destination country and the shipping methods available for the items in your shopping cart. We use the following methods to ship internationally:

USPS (United States Postal Service) Priority or Express:

  1. Delivery usually within 7-14 business days. Could take up to 20 or more business days.
  2. Package has limited tracking and your shipping confirmation will include tracking information
  3. Not 100% insured
  4. Cost based on size, weight, etc.

FedEx:

  1. Delivery usually within 2-7 business days but up to 15 based on customs clearence
  2. Package is traceable and your shipping confirmation will include tracking information
  3. Cost based on size, weight, etc.

DHL Global:

  1. Delivery usually within 2-7 business days but up to 15 based on customs clearence
  2. Package is traceable and your shipping confirmation will include tracking information
  3. Local carriers sometimes do final delivery
  4. Cost based on size, weight, etc.

Important Notes:

  1. Orders are usually packed and ready to ship in 1 to 2 business days.
  2. Shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates.
  3. A business day is considered to be Monday through Friday, excluding certain holidays.
  4. Duties and Taxes are set by the destination country. The amount of applicable duties or taxes will vary by country and are paid for by the recipient prior to delivery.
  5. International shipments will not ship until all item(s) ordered become available unless specified otherwise.
  6. At this time, gift packaging is unavailable for international shipments.

Payment Methods

All transactions are settled in U.S. dollars. We accept American Express, Discover, Visa, MasterCard, JCB, Diners Club and Bank Transfers for international orders.

Orders are subject to verification and acceptance before shipping. Your credit card will be billed at the time your order is shipped.


Customs, Duties, Tariffs, Taxes and Value Added Tax (VAT)

All parcels are subject to customs, tariff, duty, Value added Tax (VAT), etc.

The amounts are typically determined based on a combination of factors that may include:

  1. The merchandise's country of origin or manufacture
  2. The merchandise classification, using a system adopted by the countries that we ship to
  3. VAT rates are set by the country to which the order is shipping

Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.


International Returns & Exchanges

Please complete this return form and include it in your shipment. Refer to our Returns Page for our full return policy. Send your item via traceable method to the following address:

R&A Cycles – Returns Center
105 5th Aveenue
Brooklyn, NY 11217 (U.S.A.)

Sorry, we cannot accept COD deliveries


Returns - Customs, Duties, Taxes & VAT

Unfortunately, we cannot refund your original domestic and international shipping charges. Additionally, we cannot refund customs, duties, taxes, VAT or tariffs. In special cases, if you are returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details.


Promotions & Policies

International orders are not eligible for:

  1. Free Shipping (unless specified otherwise)
  2. Free Returns
  3. Gifts with Purchase
  4. Gift Services

Other promotional restrictions may apply. Please email us or contact us at 718-222-6000 with any questions.


Customer Service

If you have questions, please email us or contact us at 718-222-6000


International Users - Privacy Policy

RACYCLES.com website is hosted in the United States and is intended for and directed to users in the United States. If you are accessing the website from Canada, the European Union, Asia or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that through your continued use of the website, which is governed by U.S. law, this Privacy Policy, and our Conditions of Use, you are transferring your personal information to the United States and you consent to that transfer.

Contact Information:

Phone: 718-222-6000 or toll free 1-800-825-3762

Customer Service: CS@racycles.com
Orders: orders@racycles.com
Habla Espanol? spanish@racycles.com
Fala português? portuguese@racycles.com

R&A Cycles Brooklyn Store
Address: 105 5th Ave. Brooklyn, NY 11217
Phone: 718-638-0479
Service: 718-638-1660

 

Business Hours

Monday - Friday: 10am to 7pm Saturday: 10am to 6pm Sunday: 11am to 5pm

 

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