Returns and Exchanges

If for some reason you are not happy with your purchase, you have 30 days to either:

  1. Return the item and get a refund
  2. Exchange for something else

Items must be unused and in original saleable condition with all original packaging and labels.

Returning an item:

Email your completed return and exchange form to returns@racycles.com.

Processing time:

  1. It takes 5 - 10 business days for us to receive your package, inspect your return, process the inventory, and complete your refund.
  2. Once the refund is processed by R&A Cycles, the time taken for the amount to show in your bank account is dependant on your financial institution.

Exchanging an item:

Email us at warranty@racycles.com and we will assist you to resolve the issue. R&A Cycles reserves the right to determine whether a product is faulty based on quality inspection. If deemed faulty, a replacement item will be shipped subject to stock availability or a refund / credit issued.

Common topics:

  • Received incorrect item

    Please email us at returns@racycles.com or call at 718-222-6000, citing your order number and the items incorrectly sent.

  • Return shipping

    Customers are responsible for the cost of return shipping should they select the wrong item or change their mind. R&A Cycles is responsible for the cost of return shipping if the item is faulty or if the wrong item has been sent.

  • Custom bike builds

    Bikes built with changes made to factory supplied specifications are returnable with a small disassembly fee. The disassembly fee is 10% of your purchase price plus the cost of cables and bar tape which cannot be reused after the return. The bike must be unused and in original saleable condition with all original packaging and labels.

  • Wrong sized items

    We can change you to the correct sized item at no cost.

  • Don’t like the product

    Please email cs@racycles.com for assistance.

Contact Information:

Customer Service: CS@racycles.com
Orders: orders@racycles.com
Habla Espanol? spanish@racycles.com
Fala português? portuguese@racycles.com

 

Order processing / customer service:

Phone: 718-222-6000

Monday - Friday: 9:00am to 6:00pm Saturday: 10:00am to 6:30pm Sunday: Closed

 

Brooklyn Store Information:

Address: 105 5th Ave. Brooklyn, NY 11217
Phone: 718-636-5242
Service: 718-638-1660

Store Hours:

Monday - Friday: 10:00am to 7:00pm Saturday: 10:00am to 6:30pm Sunday: 11:00am to 5:00pm

 

Other Links: