If for some reason you are not happy with your purchase, you have 30 days to either:
All items (including bikes) must be unused and in original saleable condition with all packaging and labels.
Email your completed return and exchange form to firstname.lastname@example.org.
We recommend pacing a new order immediately with the items you would like to exchange to. This ensures you will get your intended product without it going out of stock while your return is processed. You will receive a full refund for the original purchase when it is processed by our returns department.
Email us at email@example.com and we will assist you to resolve the issue. R&A Cycles reserves the right to determine whether a product is faulty based on quality inspection. If deemed faulty, a replacement item will be shipped subject to stock availability or a refund / credit issued.
Please email us at firstname.lastname@example.org or call at 718-222-6000, citing your order number and the items incorrectly sent.
Customers are responsible for the cost of return shipping should they select the wrong item or change their mind. R&A Cycles is responsible for the cost of return shipping if the item is faulty or if the wrong item has been sent.
We will exchange any product that doesn't fit or the wrong size or color was selected. Return shipping is on the customer.
Making the exchange is no cost to the customer, the only out of pocket cost is the return shipment to us. In certain cases the customer is also liable for the return exchange.
No restock fee is applied if the item comes back for a credit.
We will pay the return shipment if an item was sent wrong. A call tag will be issued at no cost to the customer.
Please email email@example.com for assistance.
Customer Service: CS@racycles.com
Habla Espanol? firstname.lastname@example.org
Fala português? email@example.com
Monday - Friday: 9:00am to 6:00pm Saturday: 10:00am to 6:30pm Sunday: Closed
Monday - Friday: 10:00am to 6:30pm Saturday: 10:00am to 6:00pm Sunday: 11:00am to 5:00pm
Monday - Saturday: 10:00am to 6:00pm Sunday: 11:00am to 5:00pm